Service Request

Please do not use the service request for emergencies.

During non-business hours, please contact the non-emergency Police Department number 422-8292.

All service requests received during non-business hours will be handled the next business day.

Please click on the categories and topics below to find information about common problems. If you do not find the answer to your issue, please log in or register to make a new service request.

Public Works - Forestry Request

How do I apply for a parkway tree planting?

Parkway Tree Planting

Fall Parkway tree planting usually occurs during the months of October and November. (Spring planting is closed for 2023).

Place your order now to secure your tree planting order at the soonest planting date and increase your chances of obtaining your first selection! Quantities of certain species of trees are limited in order to increase the diversity of our forest. Some species we planted in the past are no longer being planted in Oak Lawn due to the lack of success of those trees. Please call the Village of Oak Lawn Public Works Department as soon as possible to reserve your first choice.

Application and payment must be submitted to the cashier's desk at the Village Hall no later than September 1st, for Fall planting.

The Parkway Tree Application can be found here.

I have a broken/hanging branch.

Contact the Forestry Division (708) 499-7098 immediately and we will go out and inspect and /or remove the branch.

I have a dead/dying tree in the parkway.

The Village Forester will perform an inspection to determine whether the tree can be saved or if it is a candidate for removal.

Contact the Forestry Division (708) 499-7098.

Tree trimming pick up.

Tree trimming is considered yard waste and will be picked up on your regularly scheduled garbage day. The branches must be no longer than 4' in length and bundled.

Public Works - Refuse Request

How can I dispose of my electronics?

See E-Waste Recycling Program details and dates here.

How do I dispose of an old mattress, couch, or large item?

Call Republic Services at (708) 385-8252.

How do I dispose of carpeting?

Republic Services will pick-up carpeting on your regularly scheduled garbage day. The carpet needs to be no longer than 4' in length and bundled.

How do I dispose of old paint?

Dry out the remaining paint by adding either kitty litter or sand. Once it is completely dried place in the regular blue toter. It is not considered hazardous waste.

Public Works - Sewer Request

I'm experiencing back-up.

During regular business hours contact the Sewer Division (708) 499-7748. Outside of regular business hours contact the Non-Emergency Police at (708) 422-8292.

Street Flooding

Contact the Sewer Division (708) 499-7748. Outside of regular business hours contact the Non-Emergency Police at (708) 422-8292.

The storm basin at the curb is not draining.

Contact the Sewer Division (708) 499-7748. Outside of regular business hours contact the Non-Emergency Police at (708) 422-8292.

Public Works - Streets Request

How do I get my sidewalk replaced?

The village offers a 50/50 Sidewalk Program, half of the cost goes to the Village, and half is paid by the resident. Call the Department of Public Works at (708) 499-7756.

I need to report a street light out.

To report any problem with the street lights or traffic signals in Oak Lawn, call The Department of Public Works at (708) 499-7756. After regular business hours, please call the non-emergency Police Department at (708) 422-8292.

My sidewalk is raised, how do I lower?

If your sidewalk is presenting itself as a trip risk and is NOT cracked, it is a candidate for mudjacking at no cost to the resident. Please call the Department of Public Works at (708) 499-7756. After regular business hours, please call the non-emergency Police Department at (708) 422-8292.

What are the different colored markings/flags?

These markings/flags are the result of a statewide program called JULIE (Joint Utility Locating Information for Excavators).

Public Works - Water Request

I need to change the name on the utility bill.

Please contact Water Billing at (708) 499-7762.

I need to report a high water bill.

Contact the Water Department (708) 499-7747 to schedule an appointment to check for possible leaks.

I need to report a water break.

During regular business hours contact the Water Division (708) 499-7747. Outside of regular business hours contact the Non-Emergency Police at (708) 422-8292.

I need to schedule a final water reading.

Please give up to 5 Business days for a final reading. Please contact Water Billing at 708-499-7762 or email jjashenski@oaklawn-il.gov for an appointment.

Property Maintenance

Who do I contact regarding an unkept property?

For property maintenance complaints, please send us an email to propertycomplaints@oaklawn-il.gov