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Departments > Public Works > Sewers > FAQ's
1. Where does all the water go once it is flushed down the toilet or drained from a sink or bathtub?
Sanitary sewage collected by the Village’s system flows to the Metropolitan Water Reclamation District’s mains & then to a treatment plant before being released into the Cal Sag Channel.
2. What is the Metropolitan Water Reclamation District of Greater Chicago?
The MWRDGC is the regional agency which receives and treats our sewage. They also constructed and maintain the deep tunnel storm water system.
3. What should not go into the sewers?
Anything that would obstruct the sewer line such as paper towels, diapers, sanitary products and rags. Any paint, motor oil, antifreeze or other hazardous chemicals or products.
4. What should I do in the event of flooding?
If your property is in danger or if your sewer backs up, contact Public Works, Sewer Dept. at (708) 499-7756 during working hours. If it is after hours, please contact the non-emergency police desk at (708) 499-7721.
5. Who is responsible for sewer repairs?
Property owners are responsible for the repair and maintenance of their sewer service line from the house to the village sewer main. The Village maintains the system of sewer mains. If you have a backup, always call Public Works first.
6. Why do I have to pay to remove parkway tree roots from my sewer line?
Maintenance of each property’s service line is the responsibility of the property owner. Roots enter service lines through cracks or open joints which indicate that the line is in need of repair. Roots do not crack or damage pipes, they enter defects in pipes and expand and grow within the pipe.
7. Why are all these flags or paint marks on my property?
These markings & flags likely indicate that a JULIE Locate was called for work to be done at your property or area close to your property. It is state law that all excavators, homeowners included, contact JULIE prior to beginning work.
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