Who Am I? 

• I am the voice that calms the mother into breathing life back into her apneic infant son.

• I am the invisible hand that holds and comforts the elderly man who woke to find his wife of 50 years has passed away during the night.

• I am the friend who talks the disgruntled teenager out of ending her own life.

• I sent help when you had your first automobile accident

• I am the one who tries to obtain the information from callers to ensure that anticipating the worst and hoping for the best.

• I am the psychologist who readily adapts my language and tone of voice to serve the needs of my callers with compassion and understanding.

• I am the ears that listen to the needs of all those I serve.

• I have heard the screams of faceless people who I will never meet or forget.

• I have cried at the atrocities of mankind and rejoiced at the miracles of life.

• I was there, though unseen by my comrades in the field, during the most trying emergencies.

• I have tried to visualize the scene to coincide with the voices I have heard.

• I am usually not privy to the outcome of a call, and so I wonder…..

• I am the one who works weekends, strange shifts and holidays. Children do not say they want my job when they grow up. Yet, I am at this vocation by choice. Those I help do not call back to say thank you. Still there is comfort in the challenge, integrity, and purpose of my employment.

• I am thankful to provide such a meaningful service.

• I am a mother, father, sister, brother, son or daughter.

• I am here when you need me and still here when you don’t.

• My office is never empty, and the work here is never done. I am always on call. The training is strenuous, demanding and endless. No two days at work are ever the same.

Who am I?

I am an emergency dispatcher, and I am proud.

- Written by Tracy Cameron